Professional Services Policy
Massage therapy & Personal Training sessions:
- All services are nontransferable and nonrefundable regardless of use, cancellation or staff change.
- All services must be used within one year of purchase.
- The full price of a services will be charged for any no shows, cancelled appointment, or rescheduled appointment with less than 24‑hour notice.
- A no show fee will be charged to all missed reservations or cancellations for pool and class reservations.
- Members are required to check in with 30 minutes of pool reservations.
Program and Specialty Class Policy
- If you make a cancellation request at least seven days or more before the start of a program, you will receive a refund of your payment minus an administration fee of 10% of the registration fee.
- If you make a cancellation request fewer than seven days before a program starts or do not arrive on your scheduled start date, you will forfeit your payment.
Pool Reservations:
- A $5.00 no show fee will be applied to your monthly membership dues for missed pool reservations and canceling within 3 hours of your reservation.
- Check in is required within 30 minutes of your pool time and on the correct scanner.
- While the intention is appreciated, gratuities and gifts cannot be accepted by members of the Fitness Staff and other DCFL employees. Massage Therapists are the only exception.
- I have read and fully understand the Professional Services Policy and agree to the terms of the this policy.
I have read and fully understand the Professional Services Policy and agree to the terms of this policy.
Professional Services Policy
Massage therapy & Personal Training sessions:
- Are nontransferable and nonrefundable regardless of use, termination of membership, or changes in staffing.
- Must be used within one year of purchase date
- The full price of the service will be charged for no-shows, canceled or re-scheduled appointments with less than 24 hour notice.
- Please note: If you have a cold, or are not feeling well, we need to reschedule your appointment. A cancellation fee will be determined by the membership manager. Please contact us as soon as possible. We want to avoid compromising anyone by transferring germs.
Pool Reservations:
- A $5.00 no show fee will be applied to your monthly membership dues for missed pool reservations and canceling within 3 hours of your reservation.
- Check in is required within 30 minutes of your pool time and on the correct scanner.
- While the intention is appreciated, gratuities and gifts cannot be accepted by members of the Fitness Staff and other DCFL employees. Massage Therapists are the only exception.
- I have read and fully understand the Professional Services Policy and agree to the terms of the this policy.
I have read and fully understand the Professional Services Policy and agree to the terms of this policy.