Professional Services Policy

Professional Services Policy

  • Payment for all services must be made in full at the time of scheduling services.
  • All programs and services are nontransferable and nonrefundable regardless of use, termination of membership or changes in staffing.
  • All services are enforced with a 24-hour cancellation policy. The full price of the service will be charged for no-shows, cancelled, or rescheduled appointments with less than a 24 hour notice.
  • All services are available to non-members, except where otherwise stipulated.
  • Services purchased by or for non-members will incur an additional fee.
  • All services must be used within one year of purchase date unless otherwise stated.
  • While the intention is appreciated, gratuities and gifts cannot be accepted by members of the Fitness Staff and other DCFL employees. Massage Therapists are the only exception.
  • All services enforce a 24-hour cancellation policy.